FAQ

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  • How many days until the goods are delivered to me?

If you place your order on working day until 12pm, your order will be despatched on the next day and possibly delivered next day if within Lagos. Orders placed after 12pm and during weekend are processed on the next working day. Delivery period by Post is 3-5 working days from the day of despatch by our company. The goods are delivered only on working days, at most Saturday! If you do not receive your goods by this period, don’t hesitate to contact us. We will provide you with tracking number of your shipment and a link to the courier company.

  • Sold-out product – when will it be in stock again?

Our website is updated daily. We recommend you follow it or set up a notification by email. Once the desired product is back in stock you’ll receive an email notification.

  • Do you offer payment on delivery?

Unfortunately we do not.

  • How to measure you ring size?

For useful information and accurate ways to measure your ring size please use a taperule or send us a mail. You can also check any of our Instagram pages @ririeyejewelry @ririeyefashion1 @ririeyejewelrystore for likely video.

  • How do I proceed when creating an order?

Availability of a product is visible underneath the picture by the green sign “+” in a cart – meaning the product is in stock and you can order it.

To start with, you need to choose the right combination/size of the goods, if there is a drop down box. CAUTION! The system will add the smallest size of the ring into your cart by default. That is why you need to choose the correct size yourself.
Click on the icon Add to cart – and the product will automatically ‘fly’ into the cart.
If you wish to continue shopping, feel free to choose another product/size. Product you chose previously will stay in your cart.
When you are ready to finish your order, click on the red shopping cart icon in the top right corner. Contents of your cart will be displayed and you’ll be able to change the number of products or remove something from your cart. You will be able to see the total amount to pay for goods and transport.
Fill in the order form with the necessary data.
If you are our loyal customer or you have won /received/ a voucher code from us, enter it into the correct field.
When choosing certain products, you can receive a gift. Choose your gift by clicking on the product/picture.
After selecting the gift, go to the selection of transport and payment method.
Re-check your details and the order, especially all the required fields.
If everything is correct, click on the Next button.
The summary of your order will be displayed. You can still change the payment method at this point (if you wish to change it, click on the icon Change the payment method . If everything is correct, all you have to do now is confirm the order by clicking on the CONFIRM order.
If the order was properly created, after a few seconds you will receive a notification email.
If you experienced any problems while creating your order, you can contact us by phone, email or the Livechat service. We are always happy to help.

  • How do I maintain the jewelry and prevent them from tarnishing?

* Do not wear your jewelry daily

*Do not sleep with your jewelry on

*Never allow acid or perfume touch your jewelry

*Keep your jewelry in a separate boxes

  • Can I return the item after purchase?

You can return within 5 working days, only when a wrong item was delivered.

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